At Outboard Engine Guide, your satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we are committed to making the refund and return process as simple, fair, and transparent as possible.

Eligibility for Returns

  • Products must be purchased directly from Outboard Engine Guide.

  • Items must be returned within 30 days of delivery unless otherwise stated.

  • Engines or products must be in their original condition, unused, and with all original packaging, manuals, and accessories included.

  • Defective or damaged items are eligible for return or replacement, provided the issue is reported within 7 days of delivery.

Non-Returnable Items

  • Products that have been installed, altered, or used in a way that voids the manufacturer warranty.

  • Engines purchased from third-party sellers or resellers.

  • Items returned without original packaging or accessories.

How to Request a Return or Refund

  1. Contact Us: Reach out to our support team via email or our website contact form. Provide your order number, product details, and reason for return.

  2. Receive Instructions: Our team will guide you through the return process and provide a Return Merchandise Authorization (RMA) number if required.

  3. Ship the Product: Safely package the product and ship it to the address provided. Include all original components and documentation.

  4. Refund or Replacement: Once the returned item is received and inspected, we will process your refund or replacement. Refunds are typically issued to the original payment method within 7–10 business days.

Defective or Damaged Items

If your engine arrives damaged or with a manufacturing defect:

  • Report the issue immediately (within 7 days).

  • Provide photos and a description of the defect or damage.

  • We will offer a replacement, repair, or full refund, depending on the situation.

  • Return shipping for defective items is covered by us.

Refund Process

  • Approved refunds are credited back to the original payment method.

  • Payment processing times may vary depending on your bank or payment provider.

  • For purchases made with cryptocurrency, refunds will be issued in the original cryptocurrency at the time of purchase.

Our Commitment

We aim to make every customer experience positive, even in the unlikely event of a return. Our refund and return policy is designed to provide:

  • Transparency: Clear terms and instructions for returns.

  • Fairness: Full refund or replacement for eligible products.

  • Peace of Mind: Confidence when purchasing engines and marine equipment from Outboard Engine Guide.